Happy Birthday Merlin Digital Consulting Ltd !

I dared to be different.

Tuesday, 2 January 2018

Exactly a year ago I dared to be different by launching a brand new consultancy company. The vision for Merlin Digital Consulting Ltd was to bring the latest technology innovations & digital thinking to the critically important insurance industry – for everyone’s benefit. In April, I was joined by Sue Collins as my PA and then in October by Karen Foreman (ex-Ageas) as our Senior Consultant. I am so pleased to say that in the last 12 months we have had the privilege of helping many incumbent insurers, InsurTech start ups and technology companies from across the world (literally!) – UK, Europe, Nordics, Australia and the US. With every company facing very similar challenges and of course opportunities to grow, the winning approaches we saw included; absolute customer centricity, business and IT agility, seeing digital disruption as a positive opportunity, trialling new ideas quickly and cheaply, using timely rich data with AI to “surprise and delight the customer” and, crucially, embracing the learning at every stage. Our first year of helping companies grow has been very engaging, highly motivating and, importantly, great fun!

There are some excellent predictions for 2018 on Linked In at the moment. I will simply comment that every insurance company, intermediary, vendor etc.. will face increasing levels of change and those that embrace this as a positive opportunity and dare to be different will flourish.

So, a huge thank you everyone – our customers, partners, associates and of course many friends. As a very good friend said to me in Israel, “business is personal” and, of all Merlin’s achievements, I rate the brilliant network of friendships as our greatest.

Happy New Year to you all and may 2018 be everything you wish it to be… and be different, I dare you!

David Clamp
Managing Director
Merlin Digital Consulting Ltd

“As digital as possible, human where it counts….”

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